Support Center
We respond fast because recovery deadlines are unforgiving. Pick the channel that fits.
Email Support
For account, billing, claims, and general questions.
support@thesentinelflow.comFirst reply within 1 business day
Schedule a Call
Walk through your records with a recovery specialist. 30 minutes, no obligation.
Request a timeSlots within 2 business days
Contact a Specialist
Recovery, classification, or CBP filing question? Route directly to the right person.
Email a specialistSame-day triage on business days
Response Expectations
- • Account & billing: 1 business day
- • Active claim updates: same business day
- • Filing-deadline issues: prioritized within 4 business hours
- • General questions: 1–2 business days
Frequently asked
What files can I upload?
Commercial invoices (PDF), CSV, XLSX, ACE entry-summary exports, and broker statements. ZIP batch uploads are coming soon.
How does the success fee work?
You pay only when CBP issues a refund to your account. No recovery = no success fee. The subscription covers detection, monitoring, and evidence packaging.
What if no recovery is found?
You owe nothing beyond your subscription. We will still flag risk reductions and sourcing arbitrage you can act on.
Do I need customs expertise?
No. Upload the records, we surface the opportunity, draft the evidence package, and walk you through filing. A licensed broker reviews every claim.
Can I try it before subscribing?
Yes — review the sample recovery report, run the ROI calculator, and load sample data inside the Recovery Command Center.
How long does a claim take?
Evidence assembly: 3–7 business days. CBP adjudication: typically 60–120 days. Refund disbursement: 5–15 days after approval.
Need to review document handling, retention, or encryption before sending records?
Read the Security & Confidentiality Center